Return & Refund Policy
If something is not right with your Covebluffโข order, contact our support team before sending an item back. We will review the details and explain the next steps.
Contact us before returning.
Email service@covebluff.com with your order number, item name, and reason. Please wait for return instructions before shipping anything back.
Keep the item details
Where possible, retain the item, original packaging, and accessories while your request is being reviewed.
What happens next
Send a request
Provide your order number, contact email, item details, and a clear explanation.
Review & instructions
Our team will review eligibility and confirm any return address and instructions.
Return review
If approved, follow the instructions. Refund handling begins after the return or relevant evidence has been reviewed, as applicable.
Help us assess your request
- Items should be returned in the condition confirmed by support and in accordance with the instructions provided.
- For an item that arrives damaged, defective, incorrect, or incomplete, contact us promptly and include clear photos where possible.
- Items used, altered, damaged after delivery, or returned without prior authorization may not qualify for a refund, subject to applicable consumer law.
- Some products or circumstances may be excluded from return where permitted by applicable law.
How refunds are handled
Once approved, a refund will generally be issued to the original payment method unless otherwise required or agreed. The time it takes to appear depends on your payment provider or financial institution.
Any applicable shipping charges, return costs, or deductions will be explained during the review and handled in accordance with the order terms and applicable law.
Contact service@covebluff.com or call +86 13265460010. Include your order number so we can assist efficiently.